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Executive Listening Session Insights

As part of our ongoing commitment to fostering a culture of open communication and continuous improvement, we've conducted a series of Executive Listening Sessions. Led by our Executive Director, Kevin Reed, these voluntary, small group sessions provided an opportunity for staff to voice their feedback, concerns, and ideas. These sessions delved into understanding how our workforce perceives our organization, what motivates our staff to be part of Making Opportunity Count, and how we can better serve our workforce. The following questions prompted discussion:

 

  • How are we doing, as an agency, employer and/or provider?

  • How can we foster better cross-program collaboration within the agency? 

  • What can we do to help you maintain or increase your success?

  • What were you hoping to share today?


The insights gained from these sessions will significantly shape our organizational decisions. As you scroll below, you'll see that we've captured key highlights of what we heard, and importantly, key recommendations that came directly from staff. It's essential to note that every recommendation, regardless of the number of staff that shared it, has been captured and included in this document. Our next steps involve exploring each key recommendation for feasibility and goal development. If feasibility determines we can move a recommendation forward, we will create associated action items and goals. 


This webpage isn't just a static report; it's a dynamic accountability tool. This is where you'll find updates on our status toward reaching our goals. We'll provide quarterly updates here, and will be adding progress meters for each domain and recommendation so we can all see what steps are being taken based on your feedback. 


Thank you to all who participated for your valuable contributions. We're looking forward to seeing your voice in action as we build Making Opportunity Count's future.  

Flexibility & Inclusivity

Employees voiced the desire to maintain a high level of autonomy and creativity in tackling challenges. They seek balance in work and life, and a desire to feel like a more connected member of the larger organization.

Highlights:

  • Flexibility is given in balancing work and life

  • Appreciation for autonomy, innovation, and creativity

  • Continued flexibility as organization grows

  • A feeling of being included and part of one's direct team

Recommendation 1

Continue to support and enhance a culture of flexibility, equity, and autonomy.

Recommendation 2

Develop ways to improve staff satisfaction in feeling more connected to the whole organization.

Personal Support & Professional Development

There was a desire for more support in personal and professional growth opportunities in cases where new business requires new skills.

Highlights:

  • High desire to participate in training and professional development

  • The loan forgiveness program was highlighted as significant for personal success and peace of mind

  • Organizational growth is welcomed while making improvements in stability

Recommendation 1

Continue with and build HR benefits that support professional growth.

Recommendation 2

High-quality, engaging training is needed on several topics (language, mental health, cultural humility crisis, management, CPR/first aid).

Recommendation 3

Continue to support internal candidates with opportunities for promotion.

Recommendation 4

Coordinate efforts to offer robust onboarding process as well as tailored trainings to meet ongoing needs.

Community & Client Engagement

This insight highlights the need for there to be more connection to the community and within the community to better serve clients. Staff want a more comprehensive knowledge of programs in order to improve referrals and service delivery.

Highlights:

  • Pride in ability to meet client and community needs within their program

  • Strong desire to ensure that programs and program staff make client success a priority

Recommendation 1

Improve the use of the program awareness by better utilizing existing and new digital resources.

Recommendation 2

Develop better ways to learn and share program changes, wins, and storytelling.

Communication & Collaboration

The need for enhanced inter-department communication and collaboration was a strong recurring theme. Employees suggested various strategies to foster a sense of unity and better awareness of each program's offerings.

Highlights:

  • Transparency from leadership to other levels of staffing is appreciated

  • Acknowledgement that communication needs growth as the organization grows

  • Appreciative of leadership listening to staff in this format

Recommendation 1

Need multiple ways of receiving, retrieving, and transferring information.

Recommendation 2

Offer programmatic learning opportunities in a variety of ways to engage and learn.

Recommendation 3

Enhance, promote, and centralize an effective and dynamic resource guide/program directory.

Recommendation 4

Continue with regular all-staff updates and feedback (i.e.: quarterly Town Hall meetings).

Employee Recognition & Leadership Presence

Employees want to have a sense of community and belonging at Making Opportunity Count, including more recognition of employee contributions.

Highlights:

  • Employees would like to get to know each other better and to see executive team members more visible across all locations

  • Employees want to feel valued and supported

Recommendation 1

Ensure that there are fair and equitable wages across the organization.

Recommendation 2

Offer more ways to maintain and improve staff appreciation.

Recommendation 3

Bring staff together to enhance team-building and appreciation.

Recommendation 4

Engage managers and directors to better support cross-department communication.

Physical Infrastructure & Technology

This insight refers to the need to have effective infrastructure and technology to facilitate work functions.

Highlights:

  • Programs are embracing technology as it comes and want to keep doing this

  • There is a desire to better connect staff and locations and keep interaction and collaboration high

Recommendation 1

Address key concerns and develop solutions around workplace confidentiality.

Recommendation 2

Improve phone infrastructure within organization and to better serve clients.

Recommendation 3

Address physical space concerns; including keeping staff informed early and often when physical moves are to occur.

Recommendation 4

A need for a more centralized or cohesive physical setup to foster interaction and collaboration.

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